HOW TO SUBMIT A SUPPORT REQUEST

Category: Knowledgebase

HOW TO SUBMIT A SUPPORT REQUEST Once you are at the home page (https://cbohelpdesk.nyscs.gov.ng) Click the submit a ticket button to start a support request Click on the Zone of your state Once you ...

REQUIREMENTS FOR REVALIDATING OF SYSTEM

Category: Knowledgebase

CBO should contact their zonal head and provide the following details: Or go to the CBO Help Desk and Choose your Zone Enter the required Information @ the Submit a Support Request Page Name of CBO P...

YET TO INSPECT FACILITY MESSAGE

Category: Knowledgebase

This simply means that your cafe has not been physically inspected by an officer.  The CBO should contact the Zonal Officer regarding the Inspection.

WHAT TO DO WHEN YOUR COMPUTER CRASHES

Category: Knowledgebase

In the event where your computer crashes and you have to format it. To get the CBO software inatalled in the new or formatted system, you should Notify your State ICT officer promptly of your issue o...

HOT TO TRACK YOUR SUPPORT TICKET

Category: Knowledgebase

You can track your ticket with the Unique Ticket ID that was generated for you, when you requested for a support. On the Help desk home page click on View Existing Tickets Enter your Ticket ID  Enter...

EXPIRED OR EXPIRING LICENSE

Category: Knowledgebase

Once your License has expired you will be prompted to renew the license. Note: you cannot renew the license untill last day of expiration.