WHAT TO DO WHEN YOUR COMPUTER CRASHES
In the event where your computer crashes and you have to format it.
To get the CBO software inatalled in the new or formatted system, you should
- Notify your State ICT officer promptly of your issue or challenge
- Go to the CBO Help Desk and Submit a Ticket
Once you are at the home page (https://cbo.nyscselfservice.com.ng/)
- Click the submit a ticket button to start a support request
- Click on the Zone of your state
Once you are in the Submit a Support Request Page.
Name : Enter the Name of your CBO
Email : Enter your Email
Priority : Set your Priority (low, medium or high) depending on the urgency of your issue.
Subject : Enter your Message Subject (like SYSTEM REVALIDATION DUE TO SYSTEM CRASH)
Message : Enter your message, your message should contain the following
- Name of CBO
- Phone Number
- State
- Write your Complaint
Lastly you can upload the CBO request letter or any supporting document by clicking (Add file)
Enter the spam prevention code.
Click Submit Ticket to submit your ticket.
You will receive an email with your Ticket ID (you can use your ticket ID to track the Status of your support request)
Once your ticket has been resolved you will get a notification email that it has been resolved.