HOW TO SUBMIT A SUPPORT REQUEST

HOW TO SUBMIT A SUPPORT REQUEST

Once you are at the home page (https://cbohelpdesk.nyscs.gov.ng)

1. Click the submit a ticket button to start a support request
2. Click on the Zone of your state

Once you are in the Submit a Support Request Page.

Name : Enter the Name of your CBO

Email : Enter your Email

Priority : Set your Priority (low, medium or high) depending on the urgency of your issue.

Subject : Enter your Message Subject (like SYSTEM REVALIDATION)

Message : Enter your message (your message should contain)

1. Name of CBO
2. Phone Number
3. Email
4. State
5. Write your Complaint

Lastly you can upload the CBO request letter or any supporting document by clicking (Add file)

Enter the spam prevention code.

Click Submit Ticket to submit your ticket.

You will receive an email with your Ticket ID (you can use your ticket ID to track the Status of your support request)

Once your ticket has been resolved you will get a notification email that it has been resolved.